Refund policy

This Refund & Return Policy applies to all purchases made through the MyGrapes website. We provide refunds, repairs, and replacements in accordance with the Australian Consumer Law. Any benefits described in this Policy may apply in addition to your rights under Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded. For full details, please refer to the Australian Competition and Consumer Commission (ACCC) website. Before purchasing, please read this Policy so you understand your rights and what you can expect from us if you are not satisfied with your order.

If your order has not yet been picked up by our courier, we may be able to cancel or amend it. Please contact us as soon as possible at hello@mygrapes.com.au.

If you receive a product that is faulty, damaged, or does not meet specifications, please notify us within 14 days of delivery. MyGrapes will cover the cost of return shipping for faulty or incorrect items. Refunds or replacements will be issued once the returned product has been received and inspected.

If you change your mind or are not satisfied with your purchase, please contact us within 14 days of delivery. Only unopened products in resalable condition are eligible. Return postage is at the buyer’s expense. Refunds or credits will be provided in the same form as the original payment. Note: Sale items and gift cards are not eligible for returns due to change of mind. To initiate a return, please email hello@mygrapes.com.au with your order number and the products you wish to return.

For lost, stolen, or damaged packages, as well as missing or incorrect items, please refer to our Shipping Policy.

We aim to process all replacement, return, or refund requests within 5 business days of receipt. If a third-party investigation is required (e.g., Australia Post), we will wait for the outcome before issuing replacements or refunds.

For any questions regarding this Policy or your refund/replacement request, please contact us at hello@mygrapes.com.au.