Products & Orders
1. What MyGrapes beverages do you offer?
We offer two main ranges:
• Flavoured Sparkling Grape Juices (0% ABV) – Passionfruit, Gardenia, and Coffee
• Low-Alcohol Craft Dry Wines (6% ABV)
2. Are all packs available in 3, 6, or 12 bottles?
Most MyGrapes beverages are available in single, 3-, or 6-bottle packs.
Note: The 330 ml low-alcohol Craft Dry Wine is only available in 6- or 12-bottle packs.
3. What is a Flavour Pack?
A Flavour Pack is a curated 3-bottle set designed to let you try all available flavours — perfect for tasting or gifting.
4. Are MyGrapes beverages alcoholic?
• Sparkling grape juices: 0% ABV
• Low-alcohol wines: 6% ABV
5. Are your beverages suitable during pregnancy?
Non-alcoholic options are generally safe.
If you are pregnant or breastfeeding, please consult your healthcare provider before consuming any low-alcohol products.
6. How should I store my bottles?
Store unopened bottles in a cool, dry place away from sunlight.After opening, refrigerate and consume within 3 days.
7. How do I place an order?
Select your preferred pack (single, 3-, 6-, or 12-bottle), add to cart, and follow checkout steps.
Subscribers will have their automatic discounts applied at checkout.
8. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX) as well as PayPal.
Other payment options may appear at checkout depending on your location.
9. Can I use discounts or promo codes?
- New members: Use your exclusive welcome discount code to get $10 off your first order over $60.
- Subscribers: Enjoy 5–15% OFF on every delivery, including your first order.
On your first order, both discounts can be applied together. For future orders, subscriber discounts are automatically applied to give you the best available price.
Shipping & Delivery
1. How long does delivery take?
Orders are usually shipped within 1–2 business days. Delivery times may vary depending on your location.
2. Can I request express shipping?
Yes — express shipping options will appear at checkout if available for your address.
3. What are the shipping costs?
- Free shipping on all orders over $120 — enjoy worry-free delivery.
- For orders below $120, a flat shipping fee of $15 applies across Australia.
Membership & Subscriptions
1. What is the MyGrapes Club?
The MyGrapes Club is our loyalty program offering exclusive savings, flexible subscriptions, and surprise rewards for returning customers.
2. How do I join the MyGrapes Club?
Sign up on our website — you’ll receive $10 off your first order over $60 using your exclusive welcome discount code.
3. How does subscription work?
Choose your pack and delivery frequency — every 2, 4, or 8 weeks.Subscriptions are optional; members can also purchase a single order without subscribing.You can pause or cancel anytime with no fees.
4. What do members and subscribers get?
- $10 OFF your first order over $60 – welcome reward for new members
- 5–15% OFF on every subscription order, including your first delivery
- Free shipping on all orders over $120 — enjoy worry-free delivery
- Surprise gifts and special packs for loyal customers
5. Can I cancel or change my membership or subscription?
Yes — you can pause, cancel, or update your membership or subscription anytime with no fees.
6. Can I change my subscription frequency or products?
Yes! You can update your pack, flavours, or delivery interval at any time before your next scheduled delivery.
7. Can I pause my subscription?
Yes — subscriptions are fully flexible. You can pause or resume anytime with no fees.
8. Are subscription orders shipped automatically?
Yes — your subscription orders are shipped automatically according to your chosen delivery schedule.
9. Is the $10 first-order discount automatically applied?
No — new members need to use their exclusive welcome discount code at checkout for orders over $60.
10. Can I combine subscription discounts with other promotions?
Yes! On your first order over $60, new members can use their $10 welcome discount code together with the subscriber discount (5–15% OFF).For future orders, subscriber discounts are automatically applied to give you the best available price.
Support & Contact
1. How can I change or cancel an order?
Orders can be changed or cancelled before they are shipped. Once shipped, unopened products can be returned for a refund — return shipping costs apply.
2. What if my order arrives damaged or incorrect?
Email us with your order number and photos. We’ll arrange a replacement or refund.
3. What is the best way to contact you?
Email hello@mygrapes.com.au and we’ll respond as quickly as possible.
4. I am media or press, who should I contact?
Email hello@mygrapes.com.au for media inquiries.